cancel
Showing results for 
Search instead for 
Did you mean: 
hornplayer
Level 1
8 6 0 0
Message 1 of 10
261
Flag Post
HP Recommended

HP Envy 5660 trying to clean printheads

HP Envy 5660
Microsoft Windows 10 (64-bit)

I am having difficulties printing - missing parts, streaks through photos, and such. I have found suggestions that tell me to click on Setup, then on Printer Maintenance, and then select 'clean printheads'. Except there is NO option to clean printheads. I can clean ink cartridges, clean smears, align things, but no cleaning of printhead. Is it hiding somewhere??

9 REPLIES 9
Level 14
11,618 11,613 786 1,446
Message 2 of 10
228
Flag Post
HP Recommended

HP Envy 5660 trying to clean printheads

To clean the cartridges from the printer display take a look at page 80 in this link.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer.
Reply
0 Kudos
hornplayer
Level 1
8 6 0 0
Message 3 of 10
203
Flag Post
HP Recommended

HP Envy 5660 trying to clean printheads

Yes, I have seen that. However - as I stated in my original post - there is NO 'clean printhead' option under Setup/Printer Maintenance. 

Reply
0 Kudos
Level 14
11,618 11,613 786 1,446
Message 4 of 10
189
Flag Post
HP Recommended

HP Envy 5660 trying to clean printheads

Did you install the full version of the HP software?

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer.
Reply
0 Kudos
hornplayer
Level 1
8 6 0 0
Message 5 of 10
172
Flag Post
HP Recommended

HP Envy 5660 trying to clean printheads

As far as I know (or can remember), I installed software. Is there something specific I should look for or should I simply go online somewhere and re-download the software?

Reply
0 Kudos
Level 14
11,618 11,613 786 1,446
Message 6 of 10
156
Flag Post
HP Recommended

HP Envy 5660 trying to clean printheads

You can find the software here.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer.
Reply
0 Kudos
hornplayer
Level 1
8 6 0 0
Message 7 of 10
131
Flag Post
HP Recommended

HP Envy 5660 trying to clean printheads

I went to the link and downloaded the software. When I double-clicked on the exe file, it showed me a screen asking me to choose what I wanted it to do. One option was add a new printer, or configure the wireless network, and there was one other option I can't remember which didn't apply. So I chose 'add a new printer'. After that, absolutely nothing happened. I went back to the website and downloaded it again, and again chose 'add a new printer', and again, nothing happened. No installation, no download, no nothing. 

All I want to do is clean the dang printheads because when I try to print on photo paper, it's got a bunch of grainy stuff and streaks in it. Why does this have to be such a problem??

Reply
0 Kudos
Level 14
11,618 11,613 786 1,446
Message 8 of 10
124
Flag Post
HP Recommended

HP Envy 5660 trying to clean printheads

Two things, I did provide you the info on how to use the printer panel to clean the print head.

Also you need to uninstall the HP software b4 installing it again.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer.
Reply
0 Kudos
hornplayer
Level 1
8 6 0 0
Message 9 of 10
103
Flag Post
HP Recommended

HP Envy 5660 trying to clean printheads

Okay, I have said twice now that there is NO CLEAN PRINTHEAD option on my printer panel under 'settings/printer maintenance'. I also do not know how to uninstall the existing printer software. 

Reply
0 Kudos
Level 14
11,618 11,613 786 1,446
Message 10 of 10
69
Flag Post
HP Recommended

HP Envy 5660 trying to clean printheads

In the search box on the taskbar, type Control Panel and select it from the results.
Select Program and Features
Select your HP Printer 
Select Uninstall 

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer.
Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation