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‎06-27-2016 08:11 PM

HP Recommended
Product: HP Envy 5660
Operating System: Mac OS X 10.11 El Capitan
My new printer will not go to sleep, the screen is always on. I have set it at 5/10/15 minutes. None of them work.
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-28-2016 08:22 AM

HP Recommended

Hi @ara_aprah, 

 

Thank you for joining the HP Forums! 

 

I read your post on how your HP Envy 5660 printer will not go to sleep. I am happy to help! 

 

Please try a hard reset, by following the steps in this post, How to perform a Hard Reset, by @Rich1. It is important that the printer's power cable is plugged directly into the wall outlet, and not a surge protector.

 

I would also recommend making sure the firmware is up-to-date. Getting the Latest Firmware and Product Updates.

 

If this helps, please consider clicking on 'accept as solution.' And, please click on the thumbs up icon. Both icons are below this post.

 

Hope this helps! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

View solution in original post

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3 REPLIES 3

‎06-28-2016 08:22 AM

HP Recommended

Hi @ara_aprah, 

 

Thank you for joining the HP Forums! 

 

I read your post on how your HP Envy 5660 printer will not go to sleep. I am happy to help! 

 

Please try a hard reset, by following the steps in this post, How to perform a Hard Reset, by @Rich1. It is important that the printer's power cable is plugged directly into the wall outlet, and not a surge protector.

 

I would also recommend making sure the firmware is up-to-date. Getting the Latest Firmware and Product Updates.

 

If this helps, please consider clicking on 'accept as solution.' And, please click on the thumbs up icon. Both icons are below this post.

 

Hope this helps! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No

‎06-28-2016 08:47 AM

HP Recommended
For some reason it though a job was pending. So I have reset my computer and the printer and all is well now. It needs to be "idle" for the printer to go to sleep.
Was this reply helpful? Yes No

‎10-21-2017 11:53 AM

HP Recommended

there may be a problem with the driver printer, or maybe sleep mode is not enabled, you can try to reset.,  How to perform a Hard Reset,. 

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