01-19-2020 01:46 PM
When I try to print a 300 dpi 4x6" photo/image it looks really good in the preview but the printed result does not keep within the paper. The photo is somehow scaled up and print outside the paper. I've tried all the settings in the print dialog I can think of.
Funny thing is if I print it on a normal A4 paper and hold up the 4x6" photo paper behind it fits like it should.
Any help on how to print a 4x6" onto a 4x6" paper 1:1 is greatly appreciated.
Solved! Go to Solution.
01-21-2020 08:54 PM
Welcome to HP support community.
Update the printer firmware
Here are the steps:- Click here
Perform root level uninstallation to remove all the printer related software's.
- In Windows, search for and open Programs and Features.
- Select your HP printer.
- Select Uninstall.
- In Windows, search for and open Devices and Printers.
- In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
- Open up the run command with the "Windows Key + R" key combo.
- Type printui.exe /s and click OK.
- Click on Drivers tab.
- Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
- Select OK.
- Remove all instances of the same.
- Select Apply and OK on the Print Server Properties windows.
- Close Devices and Printers.
- Restart the PC again.
Download and install printer full feature
Click here to download the driver.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee
01-22-2020 11:01 AM - edited 01-22-2020 11:26 AM
Well, did reinstall it all and after the installation I could not get the printer to use the photo paper tray when printing from HP Smart.
Using Microsoft Photos worked better and it printed on the photo paper with the exact same result as before, i.e outside the paper.
I even tried resizing the photo/image to make it smaller, but that did not change anything either.
This is so frustrating... I'm just wasting photo paper and prints trying to get this right.
01-22-2020 12:57 PM
The solution I came up with was to shrink the image and then extend the canvas to its original size, effectively creating a 0.5 cm border around the motive. I'll have to cut away the white afterwards but at least I get the full image, keeping the aspect ratio.