01-06-2020 10:57 AM
I continued to the ink cartridge error after going through all of the trouble shooting steps. Reached out to HP and received a new black ink cartridge today and I'm still getting the error. Can anyone tell me what I need to do to get this fixed??
01-09-2020 07:57 AM
@2mnygrls, Welcome to HP Support Community!
This looks like a hardware issue.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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