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2mnygrls
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Message 1 of 2
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HP Envy 7640 Black Ink Cartridge error

HP Envy 7640
macOS 10.14 Mojave

I continued to the ink cartridge error after going through all of the trouble shooting steps.  Reached out to HP and received a new black ink cartridge today and I'm still getting the error.  Can anyone tell me what I need to do to get this fixed??

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HP Envy 7640 Black Ink Cartridge error

@2mnygrls, Welcome to HP Support Community!

 

This looks like a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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