01-10-2020 11:44 AM
Hi, i have a problem with my printer.
The printer do no t recognize the back cartidge. My printer mount HP62 cartdige series.
I tried ro reset the printer, to update the firmware, changed the cartidge clean the electrical pin of the cartidge and of the printer, but nothing changed.
From the TAP 41 menu i have this error:
Current Error: Pen in right chute has error (55)
Previus Error: Pen in right chute has error (6)
My printer is out of warranty and i'm outside US.
How can i fix this problem? Is there a solution to this problem or i must throw the printer out the window and pass a bulldozer over it?
01-13-2020 12:24 PM
@blustyle, Welcome to HP Support Community!
I understand your concern, this could be an issue with the ink cartridges or the printer hardware itself. Have you tried using the printer in single-cartridge mode, by removing the black ink cartridge? If no, try doing that. Check for any errors.
If you have already performed the steps from the document Ink Cartridge Errors and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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01-14-2020 05:59 AM
Hi, the problem is an hardware problem, because i have cleaned the cartridge and the chute. I have disassembled the printer to see if there was ink in the slot, but nothing. everithing is ok and tere aren't electrical fault.
The printer is out of warranty and i don't find a spare part in Italy, so i think i must replace the printer...