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bigdogsailor
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HP Envy 7645 copy issue

HP Envy 7645
Microsoft Windows 10 (64-bit)

My printer has an issue when copying a document.  It produces vertical lines in the copied document.  I've used the diagnosis tool but no success. All other features of this All-In-One printer function fine.  Can anyone offer a resolution?  Thanks!

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HP Envy 7645 copy issue

@bigdogsailor

 

Welcome to HP support community.

 

Clean the scanner glass 

  1. Turn the printer off, disconnect the power cord, and then lift the scanner lid.

  2. Spray a soft lint-free cloth with glass cleaner.

       CAUTION: 

    To protect interior printer parts, do not spray cleaner directly on the glass or lid.

  3. Wipe the main scanner glass, glass strip, and the white backing and automatic document feeder (ADF) strip under the lid until clean, dry, and streak-free.

    1.  

      Clean the scanner glass and  under the lid, and any glass or white strips

      White scanner lid backing
    2. White ADF scanner lid strip (if present)

    3. Glass ADF scanner strip (if present)

    4. Main scanner glass

  4. If any debris remains stuck to any parts, use your fingernail to scrape it off, and then wipe the area again.

       CAUTION: 

    Do not use a hard or sharp tool that can scratch the printer parts.

  5. Reconnect the power cord to the printer, and then try making a copy.

Clean the ADF rollers

  1. Turn the printer off, disconnect the power cord, and then open the ADF cover.

  2. Find any paper pick rollers and the separator pad inside the ADF. These parts have a rubber coating.

    Paper pick rollers and separator pad in the ADF

  3. Lightly dampen a clean, lint-free cloth with distilled or filtered water, squeeze any excess liquid from the cloth, and then wipe any residue off the rollers and separator pad.

  4. Leave the ADF cover open for two minutes to allow the parts to dry, and then close the cover.

  5. Reconnect the power cord to the printer, and then try making a copy.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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