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HP Envy Photo 7134 Cartridge Problem

HP Recommended
HP ENVY Photo 7134 All-in-One Printer
Microsoft Windows 10 (64-bit)

I have just had to insert my first delivery of instant ink cartridges after the demo ones ran out.

 

I am getting an error message, "Cartridge Problem", about the tri-colour cartridge stating "Remove and reinstall the indicated cartridge, making sure it is correctly installed."

 

I have removed and reinstalled the tri-colour several times, but still have the error.  I have also tried turning off power and disconnecting power cable for 60 seconds, and also cleaning the cartridge with a clean lint free cloth.  Neither of these have had any effect, I still get the error.

 

Any suggestions on how I fix this, please?

 

Thanks.

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HP Support Agent
HP Support Agent
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HP Recommended

@Gnomez, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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