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Buck2026
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HP Envy Photo 7855 stuck on 4th bullet of HP screen

HP
Microsoft Windows 10 (32-bit)

I am trying to install a new HP Envy Photo 7855. It is frozen on the 4th bullet of the HP screen. I followed the instructions of unplugging from the rear of , as well as the outlet. Issue still remains. Is there any help out there?

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HP Envy Photo 7855 stuck on 4th bullet of HP screen

@Buck2026

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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