HP Envy Photo Printer 7858 Prints Second Pages Upside-Down on Two-Sided Print Setting

[ram1960]

Whenever I try to print a double-sided document, the 7858 printer prints the second page upsidedown regardless of whether I select flip on long side or flip on short side.  I tried unplugging the cord from the printer  and power source as was recommended in another post and it still won't print correctly.  Can you please help me?

[The_Fossette · Accepted solution]

@ram1960,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are facing issues with the duplex printing.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you root uninstall the printer and then reinstall it and check whether the issue is resolved.

Here is how it is done.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[ram1960]

Thank you so much for your assistance.  Your directions were very detailed and easy to understand.  I downloaded the new software and it resolved the problem I had with upside-down, two-sided printing. 

[asmita6658]

Hi @ram1960

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day ahead!