HP Envy doesn't appear on mac or phone

[charlotteala]

Good wifi connection, neither my mac nor my phone can see my printer, which has worked fine for months. Its just gone... why? How do I get it back. Have reset wizard on printer but still not showing.

[Kumar0307]

@charlotteala

Welcome to the HP Support Community!

• Make sure the printer and the MAC/iPhone are connected to the same wireless network.
• This printer supports only 2.4GHz network.
• The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold the option key on your keyboard and click the WiFi icon to get detailed information as to which network is the MAC connected to.

Step 1: Update the printer firmware

Click here to know different methods of updating printer firmware.

Step 2: Reset the printer's network settings and connect to a wireless network:

1. From the home screen of your printer control panel, touch the Wireless icon .

2. Touch the Setup icon .

3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

   The printer searches for available networks.

5. Touch the name of your wireless network.

6. Type the WEP or WPA key (network password), and then touch Done.

   If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password.

   Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Step 3: Install the printer on MAC using AirPrint

Please ensure that the printer is up to date with its firmware and Mac is up to date with its software.

Update software on Mac 

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2. Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.
3. If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.
4. Click the plus sign , click Add Printer or Scanner, click the printer name.
5. Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.
6. 
7. Try to print from MAC and iPhone.

Let me know how this goes.

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