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cadprinter Student
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HP Envy printer missing horizontal bands

HP Envy 4520
Microsoft Windows 7 (64-bit)

My 4520 is missing horizontal bands about 1/8" wide and spaced about 1" apart.  I changed the cartridge adn cleaned the best I could with no resolution.  Any ideas of what I can do are appreciated

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HP Envy printer missing horizontal bands

@cadprinter

 

Welcome to the HP Support Community.

 

Does this happen while copying too?

 

Print a Print Quality Diagnostic report:

 

  1. Make sure to load the input tray with plain, white paper.

  2. On the printer control panel, swipe the display to the left, and then touch Setup.

  3. Touch Tools.

  4. Swipe up on the display, and then touch Print Quality Report.

Let me know how this report looks.

 

Align the printer:

  1. Make sure to load the input tray with plain, white paper.

  2. On the printer control panel, swipe the display to the left, and then touch Setup.

  3. Touch Tools.

  4. Swipe up on the display, then touch Align Printer.

    An alignment page prints.

  5. Wait for the alignment page to fully eject from the printer.

    NOTE: 

    Before a print job, the printer automatically extends the output tray extender. Do not push in the output tray extender until the print job is complete.

  6. Lift the scanner lid.

  7. Place the alignment page with the print side down on the scanner glass. Position it according to the engraved guides around the glass.

    Image: Placing the alignment page on the scanner glass

  8. Close the scanner lid, then touch OK

    The printer aligns the ink cartridges.

  9. Try to print again.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-envy-4520-all-in-one-printer-series/5447920/document/c047184...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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