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Fred124
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HP F335 Printer Cradle Jam.Tried all the suggested on-offs

HP F335 inkjet
Microsoft Windows 10 (32-bit)

HP F335 Error:  Cartridge Cradle Jam

I have on-offed, opened-there is no paper jam, I changed cartridges (and removed re-inserted).  I continue to get jam with every maintenance try..ie alignment/clean/test print.  Is there a reset or do I tear this thing apart?  Thanks

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HP Recommended

HP F335 Printer Cradle Jam.Tried all the suggested on-offs

@Fred124

 

Welcome to HP support community.

 

Make sure the carriage can move freely

  1. Press the Power button to turn on the printer.

  2. Open the ink cartridge access door.

    NOTE: 

    The carriage might try to move into the access area. If it does, allow the carriage to move to that position.

    Opening the ink cartridge access door

  3. Disconnect the power cord from the rear of the printer.

  4. Unplug the power cord from the power source or electrical outlet.

       CAUTION: 

    You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.

  5. Check for any paper or object that might prevent the carriage from moving.

    Example  of paper stuck in the ink cartridge access area

  6. Remove any paper or objects you find.

  7. Reach inside the printer, and then manually move the carriage.

    • If the carriage is stuck on the right side, move the carriage to the left side of the printer.

    • If the carriage is stuck on the left side, move the carriage to the right side of the printer.

    • If the carriage is stuck in the middle, move the carriage to the right.

  8. Remove any paper or obstructions you find.

    NOTE: 

    You might need to use a flashlight to illuminate some areas.

  9. Make sure the carriage can move freely across the width of the printer by gently pushing the carriage to the left, and then to the right.

  10. Close the cartridge access door.

    Closing the carriage access door

  11. Reconnect the power cord to the rear of the printer.

  12. Plug the power cord back into the power source or electrical outlet.

  13. Press the Power button to turn on the printer.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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