HP Injet 6600 Printer will not pick up paper

[countrygirl312]

I have been using my printer in Windows 10 even with the upgrade. What happened is I ran out of HP Paper and when and bought some. The kind I am supposed to use with it. But I loaded 10 papers in the tray and went to print something and it tried to pick it up but could not. I cleaned the paper feed and the other rollers and tried again but It will not pick up all of the sudden. I also tried their  HPPS Dr. Nothing

The paper is HP Copy & Print20, Color Lok.

Please help?

[sandytechy20]

@countrygirl312

Welcome to HP support community.

Try the steps mentioned in this HP document to fix the issue:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[countrygirl312]

First of all, I want to Thank you for responding. No one has since I first posted it.

I clicked on the link that you had provided but there was a step that I can not do will my printer

"Pull out the paper tray, and then locate the gray paper pick rollers."

I don't think my paper tray comes out. I tried to pull it out but nothing happened.

[sandytechy20]

@countrygirl312

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[countrygirl312]

My printer is out of Warranty. That is why I asked HP Community for help.

[countrygirl312]

I am sorry but it did not help. My Printer the tray where the paper goes in and comes out does not remove. (the bottom part)

I don't understand why this is happening. All I did was get paper because it ran out. And now it can't grab it. You can hear it try.

And My Printer is not under warranty So, I can't contact support for help. That is why I am using the community board.

[sandytechy20]

@countrygirl312

You can contact HP Service Center, by Country/Region: Click here.

Cheers.

[countrygirl312]

What am I supposed to click on?

Supported products:?

[sandytechy20]

@countrygirl312

Yes.

[countrygirl312]

What "Supported products:" do I click on for help? I don't understand the menu options.