HP Ink Tank 310 Printhead incompatibility

[zzgreat]

I was printing a bunch of papers ... double sided printing... one side of the printed document went fine but as soon as I flipped over the pages and pressed enter to print the other sides ... a noticed poped on my laptop informing me my printhead is not compatible( Tri colour)..

I've never replaced my printhead and still use the ones provided in the box when I first bought the printer... the printer is still new as I bought it only about a year ago 

I need urgent help as the documents are vital for me! I cant seem to understand the error as the printer was printing fine just a second ago !

[sandytechy20]

@zzgreat

Welcome to HP support community.

Make sure the printheads are properly installed

1. With the printer turned on, open the exterior door, and then open the printhead access door.

   The printhead carriage moves to the center of the printer.

   Figure : Accessing the printhead carriage

   

2. Install the printheads.

   • Insert the black printhead into the right slot.

   • Insert the tri-color printhead into the left slot.

   Figure : Inserting the black and color printheads

   

3. Close the blue carriage latch by pushing down firmly until the latch snaps into place.

   Figure : Closing the blue carriage latch

   

Refer this HP document for more assistance:- Click here

(Note:Though the title of the document is different, these steps should fix the issue)

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.'

Cheers.

[zzgreat]

Thank you for your assistance.. I contacted nearby HP Support and it turns out that my printhead is broken 

[sandytechy20]

@zzgreat

Good to know that we worked together and found out the cause of the issue.

Feel free to contact us in the feature if you need any assistance.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.