• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎12-05-2019 08:47 AM

HP Recommended
Product: HP Inkjet 3755
Operating System: Microsoft Windows 8.1 (32-bit)

HP Inkjet 3755 - just replaced black cartridge- display window shows it empty, and the light on the panel is blinking. 

Things I've tried:

1) Accessing the help assistant to clean or check the cartridges through my computer- I keep getting a message that the printer is busy. I checked to make sure the queue was empty - it was. 

2) taking out both cartridges, cleaning the contact points, and then hard resetting the printer, following all of the steps shown in this forum, including unplugging from printer, unplugging from wall, unplugging USB, waiting 3 minutes, holding down the power button for 30 seconds, plugging everything back in, and putting the cartridges back in. 

Nothing has worked.

Help! 

1 person had the same question
1 REPLY 1

‎12-05-2019 02:27 PM

HP Recommended

Does the error go away if you install the old cartridge?

Have you tried reinstalling the HP software?

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.