07-13-2020 06:07 AM
The printer started just printing the top and bottom of text, (black), every 7 or so lines.
I have replaced the black cartridge and print head. Ran clean print head and alignment from the tools menu, but the fault remains.
Any thoughts would be much appreciated
07-13-2020 08:09 AM
I replaced the BY print head with new genuine new HP brand replacement when the fault arose. It did not correct the fault in any way. When that did not work I then replaced the Black Cartridge, which also did not improve matters.
I guess the replacement new KY print head could faulty?
When I ran the Self Test Diagnostic Page the BY print head is shown as installed on the 8 July 2020. Warranty date 14 May 2021
Accumulated ink usage 1 ml. So it is being recognised as a new part.