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Member Since: ‎02-13-2018
Message 1 of 2 (128 Views)

HP Instant Ink Cartridge not recognized by printer - won't allow it to be used!

Product Name: HP ENVY 5000 Series
Operating System: Microsoft Windows 10 (32-bit)

Hi, 

 My printer was working fine after purchase but upon first cartridge replacement - through Instank Ink delivered ink - my printer won't recognise the cartridge as Instant Ink and won't allow me to use it. 

 

 When I first put it in it did allow a test alignment page which came out with lines missing (the black catridge only) and then defaulted to the message about the cartridge being non registered. 

 

I'm a bit fed up about this - I don't have 6 hours t o fiddle about with it and go through every trouble shooting page. I urgently need to print off a job appliction and I got a new printer at Christmas in order to get over problems with an old printer. 

 

 I can't get hold of anyone by phone at HP - no numbers published and I'm getting to the point where I'm just going to take it back to the shop and get a refund. I don't want to have to do this every cartridge change. 

 

 Can anyone help or should I give up now? 

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Member Since: ‎04-14-2009
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Re: HP Instant Ink Cartridge not recognized by printer - won't allow it to be used!

[ Edited ]

@Charto1979

 

Start here:

HP Instant Ink - Is My HP Instant Ink Cartridge Broken?

 

and / or

 

Contact HP / Instant Ink Support in your region.

 

 

 

Instant Ink / HP Technical Support

 

Please take the time to read the warnings regarding thieves and vermin:

Scams and Unscrupulous Contacts – Please READ

_________________________________________________________________

What is Instant Ink?

 

  • Instant Ink Service is not "free ink"
  • Instant Ink Service is a print-by-page subscription service that includes ink supplies during the time the Instant Ink Service contract is active
  • You need not be logged into Instant Ink to read the Terms of Service document.
  • Contact information is included in the Terms of Service document.

 

  • Read / Find Information

HP Instant InkFAQ > How does Instant Ink Work

HP Instant Ink> Link under FAQ > Read your regional Terms of Service Document

 

_________________________________________________________________

Reminders

 

  • Chat is not an option in every region.
  • In those areas where Chat is an option: Chat may not be available all of the time.

 

In the event that Chat is not available in your region and / or time zone, please consider using the old-fashioned method and call support on the phone.

 

_________________________________________________________________

Option:  Contact HP Instant Ink Support in your region

 

Reminder:  Support may be restricted to regular business hours as defined in your location.

 

HP Instant Ink - Terms of Service (Click Flag to switch to your region)

 

Lots of important information and definitions, including (as shown in the USA document):

 

#  4:  Printer Needs to be Connected to Internet

#  5: INSTANT INK PROGRAM CARTRIDGES PROVIDED TO YOU (Read this one!)

And

#  6:  INSTANT INK PROGRAM CARTRIDGES MUST BE RETURNED TO HP BY YOU (Read this one!)

#  7:  Service Plans -- What is a page? (Read this one!)

#  8:  Rollover Pages

#13:  Customer Support Center -- Cloud Services Contact Phone Number and online contact link

#15:  Cancellation

 

___________________________________________________

 

In USA or Canada

Cloud Services (during normal business hours):  1-855-785-2777

  • Verify the phone number in your Terms of Service document

___________________________________________________

 

In UK

HP Support - Specify help for Instant Ink: 0207 660 0596

 

HP Instant Ink - UK - Overview / FAQs

___________________________________________________

 

Everywhere else:  Contact HP Support

 

Specify help for Instant Ink / HP Connected / Web Services

HP World-Wide Support

Select your country / region from the list and follow the prompts

______________________________________________________________

Option:  Agent Response

 

You can choose to wait for an HP Agent to respond to your request.

 

The following applies to agent response from HP:

  • An HP agent will post back before contacting you privately.
  • HP agent response times vary widely – this forum is not HP Technical Support.
  • HP agent response is NOT guaranteed - this is a community forum.
  • Be aware of scams and thieves that crawl out from under the rocks – READ the warnings.

 

_________________________________________________________________

Help, Documents, Videos, and Information

 

HP Instant Ink - HP connected: Sign-up / Sign-in, FAQ, Important "Small Print" Information

Click Supported Countries (top right of Webpage) - Change Flag to your country

Subjects and Sections 

  • Scroll down on page or click Three vertical dots on the top right of page
  • If necessary, scroll down a bit to see regional Support Contact Options (Right side of screen)
  • Section "How it works" > Scroll down > Click “Check to see if your HP printer works with Instant Ink”
  • READ the Terms of Service agreement (Link located under the FAQ section)

 

_________________________________________________________________

 

 

 

 

 

Click Thumbs Up on a post to say Thank You!

 

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

 

 

Kind Regards,
Dragon-Fur
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation