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Member Since: ‎02-13-2018
Message 1 of 2 (33 Views)

HP Instant Ink Cartridge not recognized by printer - won't allow it to be used!

Product Name: HP ENVY 5000 Series
Operating System: Microsoft Windows 10 (32-bit)

Hi, 

 My printer was working fine after purchase but upon first cartridge replacement - through Instank Ink delivered ink - my printer won't recognise the cartridge as Instant Ink and won't allow me to use it. 

 

 When I first put it in it did allow a test alignment page which came out with lines missing (the black catridge only) and then defaulted to the message about the cartridge being non registered. 

 

I'm a bit fed up about this - I don't have 6 hours t o fiddle about with it and go through every trouble shooting page. I urgently need to print off a job appliction and I got a new printer at Christmas in order to get over problems with an old printer. 

 

 I can't get hold of anyone by phone at HP - no numbers published and I'm getting to the point where I'm just going to take it back to the shop and get a refund. I don't want to have to do this every cartridge change. 

 

 Can anyone help or should I give up now? 

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Posts: 17,186
Member Since: ‎04-14-2009
Message 2 of 2 (19 Views)

Re: HP Instant Ink Cartridge not recognized by printer - won't allow it to be used!

@Charto1979

 

Start here:

HP Instant Ink - Is My HP Instant Ink Cartridge Broken?

 

and / or

 

Contact HP / Instant Ink Support in your region.

 

 

Instant Ink / HP Technical Support

 

Option 1

 

Wait for an HP Instant Ink agent to find and post a response on this thread.

Agent Response times vary widely - response is NOT guaranteed - this is a community forum.

 

 

And / Or

 

Option 2

 

Contact Instant Ink Support / HP Tech Support in your region.

 

Please take the time to read the warning regarding thieves and vermin.

 

Refer to your regional Terms of Service contract to verify available contact options in your area.

______________________________________________________________

Yellow_Arrow_Bullet_2.jpg  Regions

 

In USA or Canada

Cloud Services (during normal business hours):  1-855-785-2777

  • Verify the phone number in your Terms of Service document

 

HP Instant Ink - USA - Terms of Service

Lots of important information and definitions, including:

#  4:  Printer Needs to be Connected to Internet

#  5: INSTANT INK PROGRAM CARTRIDGES PROVIDED TO YOU (Read this one!)

And

#  6:  INSTANT INK PROGRAM CARTRIDGES MUST BE RETURNED TO HP BY YOU (Read this one!)

#  7:  Service Plans -- What is a page?

#  8:  Rollover Pages

#13:  Customer Support Center -- Cloud Services Contact Phone Number and online contact link

#15:  Cancellation

 

______________________________________________________________

 

In UK

HP Support - Specify help for Instant Ink: 0207 660 0596

 

HP Instant Ink - UK - Terms of Service

Lots of important information and definitions, including:

Top of Page:  Location, Contact Phone Number and online contact link

#  5:  Printer Needs to be Connected to Internet

#  6:  INSTANT INK PROGRAM CARTRIDGES PROVIDED TO YOU (Read this one!)

And

# 7:  INSTANT INK PROGRAM CARTRIDGES MUST BE RETURNED BY YOU TO HP (Read this one!)

#  8Service Plans -- What is a page?

#  9:  Rollover Pages

#13Customer Support Center -- includes Contact Phone Number and online contact link

#16:  Cancellation

 

HP Instant Ink - UK - Overview / FAQs

 

______________________________________________________________

 

Everywhere else:  Contact HP Support

 

Specify help for Instant Ink / HP Connected / Web Services

HP World-Wide Support

Select your country / region from the list and follow the prompts

______________________________________________________________

 

Scams and Unscrupulous Contacts – Please READ:

 

  • Be aware of scams, thieves, and vermin that infest the underbelly of the forum.
  • Sometimes when you ask for help, these creatures crawl out from under rocks to pounce on the unwary.
  • These people are NOT here to help you.

 

HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

AND

Signs of Vermin:

 

  • Do not respond to email or private messages that say “for hassle free help – kindly call us at this number” or anything remotely similar.

 

  • Do not respond to "Gee, it is so difficult to help you on the forum -- call us!" messages.

 

  • HP does not post unsolicited private messages that contain embedded phone numbers or email addresses.

 

  • HP does NOT sign email or messages as “Helpdesk”, “TechHelp”, “TechDesk” or anything similar.

 

  • Verify all phone numbers against HP Contact information in HP Documents.
  • HP will not call you to tell you there is a problem on your computer.
  • HP will not call you and ask for your personal information.
  • HP will not call you to offer you money.
  • HP will not insist that you let the technician log into your computer.
  • HP will not tell you your computer is full of malware and then offer to sell you a “plan”.
  • Avatars and "HP" screen name emblems within the content (inside) an email or private message can be faked.

 

HP and Forum Community HP Experts do NOT message, call, or email you and promise to fix a problem if you would just "call this number", give out your personal information, promise your first-born child, provide a credit card number

_____________________________________________________________

 

 

Click Thumbs Up on a post to say Thank You!

 

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

 

 

Kind Regards,
Dragon-Fur
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation