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HP office jet Pro 6978

 

I have not received my new Black Ink (k) (which is empty) despite two chat and phone calls. HP has opened cases (latest). Now HP is going to close it despite, No black ink - Now my printer is down until I receive my ink. 

 

HP says I have black ink (readings from their side) shows it full. Every way I check my ink levels it shows --- empty black ink. 

 

So, I will have to  buy of from Office Depot. 

 

My advise, ............   Do not enroll in the HP instant ink programs. 

 

Gary Watts, Mt. Dora, FL

1 ACCEPTED SOLUTION

Accepted Solutions
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I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP.

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1 REPLY 1
HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.