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‎05-10-2020 03:12 PM

HP Recommended
Product: HP OfficeJet 5255

Hello!

 

I have tried connecting my laptop to the WiFi of the printer, but my PC still detects the printer as offline. I tried HP Smart App on the iPhone. I can print just fine but it prints pictures with just one color. The color levels are full and a test page shows all colors are working normally. I have googled how to solve my problem, and I can’t find any solution.  When I still had warranty the customer service representative said there won’t be anymore problems, but now there is. Thank you for your time!

1 REPLY 1

‎05-17-2020 07:11 AM

HP Recommended

Hi @ax_colleen

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

To better assist you - 

 

  •  What is the status of the wireless light on the printer, steady or blinking?
  •  I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
  • Is the printer connected to the public network or home network?
  • What is the operating system on your computer?
  • Does the printer quality issue occur with a copy as well?

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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