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‎01-06-2020 05:29 PM

HP Recommended
Product: HP OFFICE JET PRO 8600

HELLO I HAVE AN HP OFFICEJET PRO 8600 AND HAS BEEN WORKING FINE BUT OUT THE BLUE IT TELLS ME "PRINTER FAILURE THERE IS A PROBLEM WITH THE PRINTER OR INK SYSTEM. TURN PRINTER OFF, THEN ON . IF PROBLEM PERSISTS, CONTACT HP" I NEED SOME HELP I HAVE UNPLUGGED FROM THE BACK AND FROM WALL ...CHECKED FOR ANY PAPER JAMS AND HAVE FOUND NOTHING TO WORK ANY HELP WILL BE GREATLY APPRECIATED

1 person had the same question
1 REPLY 1

‎01-09-2020 10:58 AM

HP Recommended

@Johnson82

 

Welcome to HP Support community.

 

Remove and reinsert the ink cartridges

  1. Open the door to access to the ink cartridges.

  2. Wait until the carriage stops moving before you continue.

  3. Push the ink cartridge to remove it, and then push it into its slot until it snaps into place.

    Animation of replacing the ink cartridges

  4. Repeat these steps for the other three ink cartridges.

  5. Close the ink cartridge access door.

Check the carriage for a printhead latch

Open the door to access to the ink cartridges, and then determine if the carriage inside the printer has a printhead latch.

Example of a carriage with a latch on the printhead

Image of carriage with a printhead latch

 

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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