cancel
Showing results for 
Search instead for 
Did you mean: 
Johnson82
New member
1 0 0 0
Message 1 of 2
81
Flag Post
HP Recommended

HP OFFICEJET PRO 8600 PRINTER FAILURE

HP OFFICE JET PRO 8600

HELLO I HAVE AN HP OFFICEJET PRO 8600 AND HAS BEEN WORKING FINE BUT OUT THE BLUE IT TELLS ME "PRINTER FAILURE THERE IS A PROBLEM WITH THE PRINTER OR INK SYSTEM. TURN PRINTER OFF, THEN ON . IF PROBLEM PERSISTS, CONTACT HP" I NEED SOME HELP I HAVE UNPLUGGED FROM THE BACK AND FROM WALL ...CHECKED FOR ANY PAPER JAMS AND HAVE FOUND NOTHING TO WORK ANY HELP WILL BE GREATLY APPRECIATED

1 REPLY 1
HP Support Agent
HP Support Agent
18,430 18,338 1,050 1,152
Message 2 of 2
27
Flag Post
HP Recommended

HP OFFICEJET PRO 8600 PRINTER FAILURE

@Johnson82

 

Welcome to HP Support community.

 

Remove and reinsert the ink cartridges

  1. Open the door to access to the ink cartridges.

  2. Wait until the carriage stops moving before you continue.

  3. Push the ink cartridge to remove it, and then push it into its slot until it snaps into place.

    Animation of replacing the ink cartridges

  4. Repeat these steps for the other three ink cartridges.

  5. Close the ink cartridge access door.

Check the carriage for a printhead latch

Open the door to access to the ink cartridges, and then determine if the carriage inside the printer has a printhead latch.

Example of a carriage with a latch on the printhead

Image of carriage with a printhead latch

 

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation