cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
3 1 0 0
Message 1 of 2
70
Flag Post
HP Recommended

HP OJ 5746 will not print test page using HP Print & Scan Doctor 5.3

HP OJ 5746 printer
Microsoft Windows 10 (64-bit)

My HP OJ 5746 stopped printing using instant ink because it could not connect to the HP site.  I just installed new ink cartridges.  I tried running HP Print and Scan Doctor 5.3 and it would not print a test page and it stops working, have to use task manager to shut it down.  Then I shut down computers, and printers,  Unplugged modem, unplugged router.  Plugged in modem, and router and restarted computers and printers.  Tried printing my Excel spreadsheet and it still will not print.  Any suggestions?

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
11,115 11,116 1,006 1,192
Message 2 of 2
28
Flag Post
HP Recommended

HP OJ 5746 will not print test page using HP Print & Scan Doctor 5.3

Hi @Z-Z

 

Welcome to the HP Support Community. 

 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation