11-17-2019 07:27 AM
I've read previous forms and steps and tried them all.
First print out will print in color, then it no longer prints in color.
Testing print page in color.
Word- doesn't print color.
Tried printing PDF- doesn't print color.
Deleted HP smart- still not printing in color.
Updated the latest driver- still not printing in color.
I even deleted everything on my computer HP printing and still not printing in color once I reinstall everything.
Please do not send me a blanket copy of a reinstall and uninstall, I tried it already. Spent a useless 2 hours on the phone with customer service. I've had this printer for going on 3 months now with no problems. What gives? Can you guys not create a driver that's compatible to all of the windows updates? Because you're going to loose countless customers with this. I would like to continue to use this as it's affordable but cannot continue to lose sleep hours due to it not working. Someone please HELP who has resolved their issue.
11-19-2019 09:16 AM
Welcome to the HP Support Community.
Have you tried the root uninstall and reinstall?
Let's try using the built-in drivers: https://support.hp.com/in-en/document/c01796879
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee