09-20-2019 11:25 AM
I noticed that my cyan blue ink cartridge was getting low so I purchased a new one. Put it in the printer and now the blue ink will not print. I took it out and put it back in but it still won't print blue ink. I went and purchased another cartridge thinking the cartridge was bad. Put the newly purchased cartridge in and it still won't' print blue ink.
Can you help me
09-22-2019 02:29 PM
@RPUTT, Welcome to the HP Support Community!
I'm afraid this seems like an issue with the printhead of the printer. Let us try these steps to resolve this issue:
Reset the printer
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 60 seconds.
- Reconnect the power cord to the rear of the printer.
- Turn ON the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
Update the printer firmware
Click here to know different methods of updating printer firmware.
Check the estimated ink levels
On the printer control panel, touch the Ink Level icon () or ().
Clean the printhead
On the printer control panel, touch the right arrow to display more options.
Touch Setup, and then touch Tools. The Tools Menu displays.
Touch Clean Printhead.
Now, try printing in color or make a standalone color copy and check.
Let me know how this goes.
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