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kendellaitchiso
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HP Office Jet Pro 6830 not printing in Blue...

OfficeJEt Pro 6830

Hello- I can't get my printer to print blue any more. I have bene through several cartrages this week. About to get a new printer and switch to a different company!

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HP Office Jet Pro 6830 not printing in Blue...

@kendellaitchiso

 

Welcome to the HP Forums. I would be happy to help you with your HP Officejet Pro 6830 printer. I understand that cyan cartridge is not working and you have already done some preliminary troubleshooting. 

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

 

Print a Print Quality Diagnostic Page.

Use the Print Quality Diagnostic Page to identify and troubleshoot specific print quality issues.

  1. Load plain white paper into the tray.

  2. On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon (). The Setup menu displays.

  3. Swipe the display to scroll to Reports, and then touch Reports.

  4. Touch Print Quality Report. The printer prints the report.

    Figure : Example of a Print Quality Diagnostic Page

    Image: Example of a Print Quality Diagnostic Page.

Use an automated tool to align the printhead.

Make sure that the cyan cartridge is properly vented and seated correctly.

Check the print settings.

If you are using Windows 8, follow the below steps. (for other OS, refer the document in the link provided below).

  1. In the program you are trying to print from, click File, and then click Print.

    The Print window opens.

  2. Open the Properties dialog box.

    Depending on the software program, the button might be Properties, Options, Printer Setup, Printer, or Preferences.

  3. Depending on your print job, you might consider modifying the following settings:

    • Paper Type: If you are printing on photo paper, select the type of photo paper you are attempting to print on.

    • Print Quality: If you are dissatisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease the print quality. These options typically include Best, Normal, and Draft modes.

Click here and refer the document to perform the above the steps.

 

Let me know how it goes.

Cheers.

Sandytechy20
I am an HP Employee

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Shawnie1990
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HP Office Jet Pro 6830 not printing in Blue...

Did not work.  On the print quality diagnostic page there is no blue only pink yellow and black.

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HP Office Jet Pro 6830 not printing in Blue...

@Shawnie1990

 

Welcome to HP support community.

 

Make sure the ink cartridges are properly vented and seated correctly

  1. Press the Power button to turn on the printer, if it is not already on.

  2. Place your fingers into the slot on the left side of the printer, and then gently lift up to open the cartridge access door. The carriage moves to the cartridge access area. Wait several seconds until the carriage is idle and silent before you continue.

    Image: Open the cartridge access door

  3. Press the tab inward on the front of the old cartridge to release it, and then pull up on the cartridge to remove it from the slot.

    Image: Remove the cartridge from its slot

  4. Examine the vent area above the HP logo on the top of the cartridge.

    Image: Examine the vent area on the top of the cartridge

  5. If the cartridge still has the orange pull-tab attached, pull to remove it.

    Image: Remove the orange pull-tab

  6. If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.

    1.  

      Image: Clean the clogged vent with a pin

      Clogged vent
    2. With a straight pin, gently remove excess adhesive from the vent

    3. Unclogged vent

  7. Turn the cartridge so that the cartridge contacts face downward, and then match the label color with the color dot on the carriage.

  8. Slide the cartridge into its slot, and then gently press the cartridge down until it clicks into place.

    Image: Install the cartridge

  9. Repeat these steps to inspect the vents on each of the cartridges.

  10. Make sure that each cartridge is firmly installed in its slot. Run your finger along the top of the cartridges to feel for any that are protruding, and if any are, press down firmly until each cartridge snaps into place.

  11. Close the cartridge access door.

    Image: Close the cartridge access door

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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