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HP Office Jet Pro 6960 Wont print yellow or magenta

Microsoft Windows 10 (64-bit)

HP Office Jet Pro 6960 will not print yellow or magenta.  I have cleared print heads, I have run all diagnostics, I have run HP print and scan doctor.  No error messages, no problems identified - but still no yellow or magenta on any prints.

Is my printer broken?  On the black and cyan cartridges printing is perfect, monochrome is sharp no missing area etc.

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HP Office Jet Pro 6960 Wont print yellow or magenta

Hi @mif2

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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