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    Fix Windows 10 Update Issues

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HP Office Jet Pro 7740 printing monochrome from pc. Copies in color.

HP Office Jet Pro 7740
Microsoft Windows 10 (64-bit)

Started on March 30, 2020 with my printer not printing documents in color.  I changed from monochrome to color several times while trying to print from my PC.  I've attempted to uninstall and reinstalled as per the HP printer & scan Doctor but has made no difference. 

 

I'm also having problems with scanning to my PC. 

 

Help!!!!!

 

Thanks.

Stitch55

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HP Office Jet Pro 7740 printing monochrome from pc. Copies in color.

Hi @STITCH55

Welcome to the HP Support Community. I understand you are not able to print in color from your Win 10 PC. I'd be happy to assist you. This seems like a compatibility issue between the printer driver and the latest Win 10 update. Let us try these steps to resolve this issue:

  1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

 

For scanning, use the HP Smart app

Click here to download and know more about the app.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

 

KUMAR0307
I am an HP Employee

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