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‎11-21-2019 04:27 PM

HP Recommended
Product: HP Officejet Pro 8600
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I have had problems connecting to my router so I decided to do a full reset of my printer. After starting the setup I ran into a problem. I am stuck on a screen that says "depleted cartridges must be replaced to resume printing". I know my color cartridges are depleted and I have no desire to purchase new ones, I only need to print in black and white. is there anyway to bypass this step? 

 

Thank you,

Michael

1 person had the same question
1 REPLY 1

‎11-24-2019 02:13 PM

HP Recommended

@Mikey55556546 Welcome to HP Community!

 

The printer is designed to print when the ink is low, but once the ink is completely depleted, the printer will also stop printing. The reason behind this is because the depleted cartridge will damage the printhead of the printer if tried to print.

 

Also, there is no way of tricking the printer about cartridge being depleted. As far as I understand, the ink level is either measured by using a microchip in the cartridge. 

 

Step 1: Check from the printer software on a Windows  

 

Check estimated ink or toner levels for a printer connected to a Windows computer.

  1. Turn on the printer and make sure that it is in a ready state and is connected to the computer.

  2. Search Windows for HP, and then click your printer name from the list of results. If HP Solution Center displays in the results, click it.

    Estimated ink or toner levels display on the home window of the printer software.

If you could not access your ink levels, continue to the next step.

 

For more assistance, please follow the steps suggested in the support document for - HP Printers - How to Check Ink or Toner Levels

 

HP Printers - Cannot Print When One of the HP Ink Cartridges is Empty

 

Hence, please use a new cartridge and check the printer functionality. You can employ the steps I provided in my above message to limit the use of color ink cartridges.

 

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