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HP Office Jet Pro 8610 no power despite power cord verfied live and a new internal power converter

HP Recommended
HP8610
Microsoft Windows 7 (64-bit)

My HP8610 printer was fine.  I shut it down for the night.  Next morning, it would not turn on.  I changed the power cord and verified the cord worked.  I installed a new internal power adapter.   Still no power, no lights, no leds, no nothing.

Help!

 

And I did the usual HP Support Rep suggestions to the point the next thing to do was to have it serviced by HP.  But warranty expired about 2017. 

 

Also, I bought a used HP8610.  The black was fine.  The colors were smeary.  So I cleaned the print head.   But now the HP8610 says all my ink cartridges are damaged.   So I replaced the cartridges with new HP 950/951xl ink cartridges.  It was happy for about 5 minutes and now says they are all damaged and to replace them.

Help!

 

Also, on my "no power" HP8610, how do I move the print head unit to the left so I can remove the cartridges out of it.  No power remember?   There a carriage release lever to do so, or so I heard, but where is the carriage release lever?

 

Thanks!

Robert H, Calif

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Message 2 of 2
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HP Recommended

@cxhmk5, Welcome to HP Support Community!

 

If you have already performed the steps from the document Printer Does Not Turn On and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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