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‎01-11-2020 01:59 PM

HP Recommended
Product: Office Pro 8600
Operating System: macOS 10.15 Catalina

My HP 8600 just stopped printer a couple of days ago.  It shows "general printer error" and says there is a problem with the printer or ink system, but no number provided.  You can't get off the error screen.  turning off, unplugging and reversing per solution 1 on the screen does not help.  Any ideas?

1 REPLY 1

‎01-14-2020 03:39 AM

HP Recommended

@txprint, Welcome to HP Support Community!

 

If you have already performed the steps from the document Resolving 'Ink System Failure', 'System Supply Problem' Errors and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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