HP Office jet 6960 purchased June 2018 has stopped using Black and magenta and yellow ink.

[Noreen16]

Printer cartridges are all showing 3/4 full but has stopped using the black, magenta and as of now yellow. Run a small business and need this sorted pronto, have followed all advice from HP virtual agent and wasted about 40 pages running cleaning processes and still no improvement. Does it just mean that this printer has reached it's life span

[Jay_G24]

Hi @Noreen16

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

Hope this helps! Keep me posted. 

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