I've installed, uninstalled then reinstalled the HP OfficeJET 3831 printer. I've rebooted the laptop twice. I've restarted the printer. I've amended settings within the printer settings, Word, pdf etc. and I cannot get the printer to print in colour. It does not give me the option of choosing colour unless I've already pressed print, then within the print list I can see that there is a colour option, but the printer will only print in black and white.