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HP OfficeJet 3081 will not print in colour

lenovo thinkpad
Microsoft Windows 8.1 (32-bit)

I've installed, uninstalled then reinstalled the HP OfficeJET 3831 printer. I've rebooted the laptop twice. I've restarted the printer. I've amended settings within the printer settings, Word, pdf etc. and I cannot get the printer to print in colour. It does not give me the option of choosing colour unless I've already pressed print, then within the print list I can see that there is a colour option, but the printer will only print in black and white. 

 

Please help or the printer will be returned.

 

Kind Regards,

 

GGNanna

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HP Recommended

HP OfficeJet 3081 will not print in colour

Hi,

Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Please let me know the results,

Shlomi


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