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HP OfficeJet 3830 Error Code

HP OfficeJet 3830
iOS

All the buttons and light indicators on my HP OfficeJet 3830 have started flashing.  The menu screen also displays the error code: 

OXB9807C84

 

How do I fix this problem?

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HP OfficeJet 3830 Error Code

Hi @BigBoatSeth

Welcome to the HP Support Community. I'd be happy to assist you.

 

Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Check for any jams inside the printer and make sure the print carriage is moving freely

Perform the steps mentioned in this document.

 

Try making a standalone copy and check if that works. By this, we can conclude if the hardware is working fine.

 

For more info on resolving 0x errors, kindly refer to this document.

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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