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SRMason
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HP OfficeJet 3830 Not Printing Black

Hi, I have the problem.  Brand new ink cartridges from HP Instant Ink.  I only have 180 pages printed on this printer.  Please help

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HP OfficeJet 3830 Not Printing Black

Hi! @SRMason, Welcome to HP forums.

 

I understand you have issues printing in black colour from your printer.

 

Don't worry I'll try to help you out.

 

Did you make any changes to your printer?

 

Does the issue persist when you make a copy from your printer?

 

Have you installed full feature printer software?

 

Have you tried printing from a different application?

 

Have you tried printing using a different ink cartridge?

 

Please share the operating system you are running on your PC to assist you better.

 

Check the ink level on your printer and replace the low or empty ink cartridge.

 

Change the print settings to print with black ink only.


You might need to change your print settings every time you print.
   NOTE:
These steps vary by software, program, and operating system.
In your software application, click Print.
Select your printer from the list of available printers.
Click the option that opens the Printer Properties dialog box. Depending on your software application, this option might be called Printer Properties, Options, Printer Setup, Printer, or Preferences.
Click the Features tab, click the Grayscale drop-down menu, and then click Black Ink Only.
   NOTE:
To use even less black ink, select the Draft setting.
Click OK, and then click Print to start the print job.

 

Refer this article to further troubleshoot colour or black ink not printing from your printer. Click Here

 

If the issue still persists after trying out the steps. Please share us few details through a private message. So I can initiate an order to ship you the replacement ink cartridges.

 

Printer Serial Number-

Instant ink account number-

Instant ink email address-

 

Let me know if this helps!

Have a beautiful day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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Frustrated108
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HP OfficeJet 3830 Not Printing Black

Can’t get printer to print black ink after inserting new cartridges. Help. Hubby wants to take printer back to Staples.

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HP OfficeJet 3830 Not Printing Black

@Frustrated108, Welcome to the HP Support Community!

 

Try making a standalone copy in black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Let us try these steps to resolve this issue: 

 

Check the estimated ink levels

On the printer control panel, touch the Ink icon  to display the current estimated ink levels. 

 

Clean the ink cartridges

  1. On the printer control panel, swipe the display to the left, and then touch Setup.

  2. Touch Tools, and then touch Clean Cartridges.

  3. If the print quality is unacceptable, touch OK for a Second-level Cleaning when prompted to continue the next level of cleaning.

  4. If the ink cartridge nozzles are badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

Also, perform step 14 from this document.

 

Now, print a Print Quality Diagnostic page

  1. On the printer control panel, swipe the display to the left, and then touch Setup.

  2. Touch Tools, and then touch Print Quality Report.

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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