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‎07-07-2020 01:23 PM

HP Recommended
Product: OfficeJet 3830
Operating System: Microsoft Windows 10 (64-bit)

Cannot seem to get the printer to print anything when sending over the web or sending the command from within the HP Smart App on my PC. I'm on a Windows 10 64 bit OS. Printer and scanner were working absolutely fine and suddenly stopped. Managed to get test pages printing but the black ink doesn't seem to print while the color ink is printing on the test pages. Black ink levels are ok and tried printer head cleaning etc. but still no luck. Appreciate any help.

1 REPLY 1

‎07-10-2020 04:54 AM

HP Recommended

@GavinC, Welcome to the HP Support Community!

  • Have you tried using an alternate black ink cartridge and check if that helps?
  • Try making a standalone copy in black and check if that works. By this, we can conclude if this is a hardware or a driver issue.

If you have tried to clean the printhead and the black does not print on the test page, this could be a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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