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Solved!

HP OfficeJet 3830 for MAC - can't download driver from HP

HP Recommended
HP OfficeJet 3830 All-in-One Printer series
macOS 10.15 Catalina

My printer has been working fine. During a recent house move I disconnected it and carefully transported it. Now when I reconnected it, my printer would show as offline despite being connected via USB, as usual. I then had to take the step of uninstalling the driver software and doing a printer reset (in my MAC's printer preferences). Now I want to re-download thr software driver from the official HP website and every time I click on 'Get the App', I get '

Access to apps.apple.com was denied

You don't have authorization to view this page.

HTTP ERROR 403'
 
I tried it in ChromeVersion 84.0.4147.89 (with above results) and then also Safari (latest version), in Safari I just got a white page with nothing in it. Does anybody know what is going on here? HP won't offer assistance as the warranty for the printer has run out (but that should not mean that I can't re-download the driver).
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Message 2 of 5
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HP Recommended

HI.

 

Thank you for contacting HP.

The issue you are facing does not seem to be related to the printer. It is related to the Apple App Store,

You are unable to get to the App home page which means it can be either a network issue on the mac or a login issue.

Kindly ensure the Network and login details are all correct.

If still you are unable to do that, please contact Apple support.

 

I would also request you to check once under the Applications folder if HP Smart is installed...

If it is installed then Open HP Smart and see if the printer is showing up there.

If the printer is not shown then click on the plus symbol to add a new printer and then add this printer.

 

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

 

I´m an HP employee
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Message 3 of 5
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HP Recommended

Hi,
Follow HP Easy Start below to download the latest HP Essential Software and HP Easy Scan for your printer:
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

Ensure the USB is connected to both ends and the printer is powered on.

 

If the tool does not detect the USB connected printer, also try plugging the USB to another port on your Mac, and ensure it is properly connected to the USB port at the back of the printer (the left port among the 3 ports at the back)

 

If it is not detected still, try another USB cable as the cable may be got damage while moving.

 

Shlomi


Regards,
Shlomi



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Thank you so much! Yes, there was a problem with my wifi connection as I was using my phone's hotspot (had to). Today I got a proper connection and it worked again.

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Thank you so much! Today I got a proper connection and it worked again.

Yes, there was a problem with my wifi connection as I was using my phone's hotspot (had to). 

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