HP OfficeJet 3830 ink cartridge error

[Kriscopley]

I'm getting an error that says the cartridges are incompatible but they are the original cartridges that came with it. I've run an update, reset the printer and it's still giving me the error.

[Betty0610]

@Kriscopley

Welcome to the HP Support Community.

Are these the setup ink cartridges that came with the Printer? Are you setting up the Printer now?

Try the steps from here: https://support.hp.com/in-en/document/c05365403

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Kriscopley]

They are the original that have worked fine but then all of a sudden started getting the error.

[Betty0610]

Did you try the steps given? Also, try another set of inks to see if you get the error with that.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Betty0610]

Did you try the steps given? Also, try another set of inks to see if you get the error with that, just to check if it's a cartridge issue.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!