HP OfficeJet 3830 will not print in color all of a sudden

[Goodcat]

No, I cannot print anything in color.  I use a Dell laptop that is less than a year old.  My husband has a Mac Book Pro and he does not have an issue.  I have uninstalled the HP drive and installed the full driver several times and still no success.  The same thing happened a month ago and I was able to resolve the issue by uninstalling and reinstalling the driver.

Thank you

[Kumar0307 · Accepted solution]

Hi @Goodcat

Welcome to the HP Support Community. I'd be happy to assist you.

I understand you are not able to print in color from your PC. Let us try these steps:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

I hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[mrsmccall]

This worked wonders! @kumar0307  i tried reinstalling, rebooting the whole 9. test pages and copys printed in color no problem but trying to send a document to print wouldnt even give me a color option nor black and white. Its crazy how such a simple solution could cure a technology woe. thanks so much im not even that active on this site but i had to create a screen name just to give thanks you are the truth!

[Kumar0307]

@mrsmccall

Thank you for the feedback. Glad to know that the issue is resolved.

Keep me posted for any other assistance.

[EM1272]

None of this worked, cannot remove anything plus it asks driver or driver + something else, neither one would remove.

[smboyer]

I cannot print in color and I am printing with the 3830 model.  I use Windows.

[Kumar0307]

@smboyer

• Have you tried making a standalone copy in color and check if the issue persists?
• Did you perform the steps mentioned in my first post?

Keep me posted.

[Victor1005]

This solution worked for me.  This was a pain in the a$$ for a few hours.  HP needs to push an update that prevents this.

[Kumar0307]

@Victor1005

Glad to know that the issue is now resolved. The issue occurred because of a recent Windows update. Feel free to contact us with any concerns related to HP products.

Happy to help!

[Khailyn]

I was having the same problem for MONTHS. I'd actually given up trying to figure it out but I REALLY needed to print in color tonight. This is what worked for me. I went to Printers & Scanners and deleted the printer. Connected the printer with a USB cable and reinstalled via Add Printer. It printed in color. This copy of the printer is USB dependent. Went back to Printers & Scanners and selected Add Printer again and it installed it as a wireless printer. Detached the USB cable and it still prints in color.  Lot less steps than uninstalling/reinstalling drivers. 

Hope this works for everyone else too.