05-28-2019 09:17 AM
Thanks for getting back to me.
No updates pending (last updates were on 22nd, which was 2 days before the colour printing stopped, and it worked after that update, so I think we can rule that out).
Created a new local user account. Same issue - only greyscale and the print dialogues have no mention of colour in them. This is very strange.
05-28-2019 09:49 AM
Further to this... in "Apps" as opposed to programs (so, for example Paint 3D and HP Smart), I can see a colour setting. Whether the "Let the app change my printing preferences" is ticked or not, I can now choose between Colour, Greyscale, Monochrome under "more settings". Whichever I choose it reverts to "Monochrome", and sometimes (but not always...) reports that it cannot change to Colour due to conflicts with other settings. It still prints in greyscale.
05-28-2019 10:47 AM
And another update...
Windows has now given me a new update which is intalled.
I have tried disabling all non-microsoft services and printing from a clean boot with no other software running.
Neither helped - still grey.
Can also print from phone to printer and that works with proper colour.
05-28-2019 02:21 PM
05-28-2019 04:11 PM
Yeah, your recommendations did nothing for me. The printer was able to print out in color when it printed the Alignment sheet.
However, I don't have access to a colour option in Printer Properties. Heck, I can't even find the greyscale option to see if it's enabled.
05-29-2019 12:54 AM
hanks Atharva, but that link takes me to a support page which gives the option of using the automated chat bot (who knows nothing...), community support (well, we are here already), and no apparent way of finding any human contact other than this... does the HP Support Team really even exist, or are they just really shy and well hidden?!
05-29-2019 03:09 AM
Solution: (not provided by HP, and rather annoying, but nevertheless, the printer now prints in Colour from Windows...)
Picked up from https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/Printer-will-only-print-in-monochrome/m-p... thanks to @RogerR
Uninstall HPSmart (this may cause problems seeing ink status later, though?)
Remove printer in Settings panel
Printer now prints in colour.
So it would seem likely that HPSmart is, in some way, interfering with the print settings.
08-23-2019 08:06 PM
Ok, I unplugged and restarted the printer and the wireless. Then I uninstalled everything HP printer and went to command prompt and got rid of the drivers. I checked everything. I reinstalled the printer. I reinstalled the HP software. I gave up and put in a new color ink. (What a waste) OK. WHY WOULD I HAVE TO CREATE A NEW USER ACCOUNT? This does not make sense to me. This printer is fairly new.
09-20-2019 12:46 AM
Same as OrcyOrca-- still can't print in color.
Current inclination after working on this several weeks is to toss it out the window, but then would have to get the window fixed. Why is this such a seemingly common problem??? is it the printer or the laptop???
I've tried talking with techs on the phone-- last one said he had to talk to his supervisor and would call me back. He never did.
2 of the "chat" people quit talking without offering any solutions.
09-20-2019 01:58 PM
I understand your concerns and frustration
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
I Am An HP Employee