09-20-2019 09:59 PM
I did what Pat suggested from above. Uninstalled the HP Smart app. Uninstalled printer. Then reinstalled printer not using HP Smart. Color printing from my phone and ipad worked fine. HP smart was doing something. Love my HP printer and laptop. 😊
10-10-2019 04:08 PM
Hey, I've got the same issue as everyone else in this thread and I have tried every single troubleshooting step in here to no avail. Prints a fine color test page from the printer itself, zero color options in any windows program.
10-10-2019 04:15 PM
If you have the smart app on your computer delete it and then set up your printer without it. For some reason it has something to do with that app. I did not have it on my phone and ipad Printed fine Only difference was the app. Someone suggested that in an earlier solution. Works fine now
10-10-2019 04:18 PM
If you have the HP Smart App loaded. That seems to be it I did not have it on my phone or ipad But did on my laptop Someone suggested to delete the app and set up your printer without it. Now it all works fine.
10-10-2019 07:18 PM
You have to also completely uninstall the printer as if it was never there. Then reinstall the printer like you did when you got it. Just do not add HP Smart App. That was the one thing I did not do When I redid the printer as a new one without HP Smart. Then it was fine. Hope that works. 😊
10-10-2019 10:21 PM
Unfortunately I have tried every permutation of this. The only way to get color to print on this thing is on my girlfriend's laptop that hasn't been turned on in over a year and so has no Windows 10 updates.
10-16-2019 08:38 AM
This problem happened to me yesterday, and I looked at the many complicated steps that were suggested by the HP Technician, and I wanted to throw up and pass out. So, I tried something different and it WORKED! Here's what I did: I clicked the "Start" button in the lower left-hand corner of my computer, clicked on "Devices and Printers," clicked on the printer (HP Officejet 3830 Series), and clicked on "Remove Device." Then, I went to the PRINTER itself, opened the screen on the front left side and finger-scrolled across to "Set Up," clicked on it, then finger-scrolled down to "Wireless Set Up Wizard," and clicked on it. There may have been a few prompts after that, but within a few minutes the printer was automatically re-installed on my computer and was printing in color once again! This worked for me and I hope it works for you! The HP 3830 is currently on sale nation wide for half-price at many retailers, and this may be one of the reasons. Good Luck to you!