02-04-2020 12:24 AM
I have a complicated situation...
-Summer of 2017 I was preparing to leave for college and got an OfficeJet 4650
-April/May 2018 my printer started giving false carriage jam errors and would no longer work. After a tedious amount of time with HP support we determined it was a hardware issue. Since I was still under warranty they shipped me a refurbished one and I had to return the broken one.
-After receiving the refurbished one I tested it once to make sure it was working (it was) and then packed it away in its box since I was home for the Summer Break and my family already had a printer.
-August of 2018 I arrive back at school
-September 2018 I turn on my refurbished printer for the first time since I received it in April/May because I needed to print my first assignment of the semester. Instead of printing I get...... a false carriage jam error message.....
-I tried resetting it, checked for paper jams, changed out the ink cartridges, etc and nothing worked. I ended up having to use my dorms printer and used that for the rest of that school year
-Which brings me to now... now it's Spring 2020 and I've finally unboxed my broken refurbished printer again. I had not made any previous efforts to get it sorted out because the printer was already out of warranty so it wouldn't have made a difference and the last year has been very hectic so I have not had time.
So essentially, what CAN I do? Between my original printer and it's refurbished replacement I haven't even gone through two ink cartridges which is completely ridiculous just like the fact that both printers had the exact same problem.
02-05-2020 05:31 AM
@HaveAir, Welcome to HP Support Community!
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
I am an HP Employee