01-20-2020 06:49 AM
I have had this printer for 2 years. It has always behaved in a way that after 15 minutes it goes off and it comes back on when pressing the Power button or send a print job. However, that is not the case anymore. It will go off and it will not come back on when pressing the On button. I have to phisically disconnect it from the power supply and connect back on for the printer to start. It has the latest software/drivers. Could you please advise? Thanks in advance.
Solved! Go to Solution.
01-22-2020 02:16 PM
@insight974, Welcome to HP Support Community!
This could be an issue with the settings on the printer or the printer hardware itself. Let us try the steps below-
Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. For more information, go to Updating or Upgrading Printer Firmware.
Assign manual IP to the printer
The steps on how to set a manual IP address can be found here.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
01-26-2020 08:28 AM
I have followed the steps and was successful with changing to a manual ip address. I don't know if the problem is resolved yet. I will let the printer to sleep and see if it turns on automatically when printing is sent.
In a moment, based on the behavior, i will update this post and will let you know if the problem got resolved. Thanks so much.
01-27-2020 12:26 PM
Hi there. Guess what? All was working fine yesterday. Today when I wake up, the printer was off and when trying to print something, the same behavior, it does not turn on. The power button did not work either. Once again, I had to disconnect the power cable, reconnect, and then it worked. Any ideas?
01-28-2020 12:38 PM
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form.
- A case number and phone number will now populate for you.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee