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HP OfficeJet 5255 cutting off top 1/2-inch and printing slanted

HP Recommended
HP OfficeJet 5255 All-In-One Print, Fax, Copy
Microsoft Windows 10 (32-bit)

My brand new HP OfficeJet 5255 All-In-One Printer / Copier / Fax is cutting off one-half inch at the top of the paper and also printing on a slant when I print, copy, or fax.

I have tried placing the test print on the glass at the front right side and scanning it as suggested, but this is not fixing the problems.

Do any of you have a fix for this?

Thank you.

 

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HP Support Agent
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Message 2 of 2
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@CindyDar

 

Welcome to the HP Support Community.

 

Let's try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let's try to reset the Printer here:

 

Turn the printer on, if it is not already on.

  1. Wait until the printer is idle and silent before you continue.
  2. With the printer turned on, disconnect the power cord from the rear of the printer.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 60 seconds.
  5. Plug the power cord back into the wall outlet.
  6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

Also, try connecting the Printer to a different wall outlet directly.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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