HP OfficeJet 6600 printer error code and recommended next steps

[Keeton]

My printer suddenly broke.  The error message is: There is a problem with the printer or ink system.  Turn printer off, then on. If problem persists, contact HP. 0x61011bed.  I powered down and unplugged then powered on three times and the error persists.  I am unable to actually change out the ink cartridges as when I open the door it messages me to close it, then tries to print (when there are no docs in queue).  

My question is whether this issue can be fixed or does the community recommend I abandon this printer and purchase a new one?

[sandytechy20]

@Keeton

Welcome to the HP support community.

Reseat the printhead up to three times

1. Open the door to access to the ink cartridges.

2. Wait until the carriage stops moving before you continue.

3. Unplug the power cord from the rear of the printer.

      WARNING: 

   You must disconnect the power cord before reaching inside the printer.

4. Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.

   

5. Close the ink cartridge access door.

6. Reconnect the power cord to the rear of the printer, and then check the control panel for the error message.

7. Sometimes error messages persist after inserting the printhead. If the error message persists, repeat the steps to reseat the printhead up to three times.

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Keeton]

I appreciate the possible solution very much.  My printhead does not have a carriage latch.  I did wiggle the printhead a little plus take all the ink cartridges out and put them back in, but I still get the error code.  I have a lot of partially used and unused ink for this printer and wondered what suggested there are to get some of my money back on the ink as I think I'll need to purchase a new printer.  Thank you.

[sandytechy20 · Accepted solution]

@Keeton

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[LeslieSybil]

I also have an Officejet 6600 and it will not print, getting an error code. 

It says the printer cartridge is damaged. I have replaced them and it still won't print.  I did use non HP cartridges for some time.  Do I need to get the printer repaired in person?  And is there an HP authorized repairer? Los Angeles.

[Betty0610]

@LeslieSybil

Welcome to the HP Support Community.

What is the error code you get?

Try the steps from here: https://support.hp.com/in-en/document/c05365403

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!