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HP OfficeJet 6830 All in One Clean Printhead


Error message "OXC19a0020 There is a problem with your printhead." I have tried the automated tool on the settings control panel but it does not do anything when I click on it. Can you suggest something else since the printhead is not removable?

Thank you.

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HP OfficeJet 6830 All in One Clean Printhead



Welcome to HP support community.


Clean the ink cartridge vents and contacts

  1. Gather the following materials:

    • A pin to clean any clogged vents

    • A clean, lint-free cloth

    • A clean, dry cotton swab

    • Distilled or bottled water


      Do not use tap water because it might contain contaminants that might damage the printhead.

  2. Examine the vent area located on top of the ink cartridge, next to the HP logo

  3. .Image: Example of the venta area.

  4. If any of the ink cartridges have clogged vents, use a pin to clean the vents.

    Figure : Example of a clogged vent

    Image: Example of a clogged vent.

    Figure : Example of a clean vent

    Image: Example of a clean vent.
  5. Lightly dampen a fresh, lint-free cloth.

  6. Wipe any accumulated ink and debris on the copper-colored contact on the ink cartridge.


    Be careful to wipe only the ink cartridge contacts. Do not smear any ink or debris elsewhere on the ink cartridge.

    1. Ink cartridge contacts

    2. Image: Example of the contacts on the ink cartridge.

  7. Wipe the contact with a dry, lint-free cloth.

  8. Repeat the steps to clean each ink cartridge contact.

  9. Lightly dampen a lint-free swab.

  10. Wipe any accumulated ink and debris on the copper-colored contact on the printhead.

    Image: Example of the copper-colored contacts on the printhead

  11. Wipe the contact with a dry, lint-free swab.

  12. Reinsert each of the ink cartridges into its slot, and then push the ink cartridge forward and down until it snaps into place.

    Make sure each colored dot on the ink cartridge label matches the colored dot on the carriage.

    Image: Snapping the ink cartridge into place

  13. Run your finger along the top of the ink cartridges to make sure none of them protrude.

    If any ink cartridges protrude, press down firmly until each ink cartridge snaps into place.

  14. Close the ink cartridge access door.

  15. Check the printer control panel display for the error message.

    • If the message is to Replace the, or Ink Cartridge, remove the specified ink cartridge(s) and clean the copper-colored contact again, and then reinsert the ink cartridge(s).

Update the printer firmware

Refer this HP document for more assistance:- Click here


Let me know how it goes.

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