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HP OfficeJet 6869 prints blank page

OfficeJet 6869

The printer will not print or copy. I changed the black cartridge to a new one and it still will not print.  I installed all updates and reset the printer but nothing seems to get it to print.  It was printing normally a few weeks ago and then a few days later it will not print.

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HP OfficeJet 6869 prints blank page

Hi,

 

Thank you for contacting HP.

I would recommend you to try the steps in the link below:- 

 

https://support.hp.com/us-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/model/1...

 

Also try the additional step at the end if the issue remains.

1) On the Printer Home Screen, go to the Set Up Tab.

2) Scroll to Printer Maintenance

3) Then look for Clean the Printhead

       Proceed with Cleaning the Printhead,

       When the 1st level of cleaning is done, check the page printed , if it is faded / blank then perform a 2nd level of cleaning. If the test page on 2nd level is faded then perform a 3rd level of cleaning.

Then print from the PC and also copy and check the results.

 

For further assistance, please reply to the Email.

 

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

 

 

I´m an HP employee
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HP OfficeJet 6869 prints blank page

I have tried multiple times to clean the printheads via that method and each time it prints a completely blank page.

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HP OfficeJet 6869 prints blank page

Hi,

 

Thank You for replying to the post.

 

At this stage you need to contact a Live Agent for Hardware Intervention, I would recommend you contact a Live Agent.

Look for the support link at www.hp.com/contacthp .

 

Thanks,

 

I´m an HP employee
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HP OfficeJet 6869 prints blank page

It does not give me an option to do so because the warranty expired. This is incredibly inconvenient. I don't think I'll be purchasing an HP Printer again any time soon

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