05-12-2020 08:33 PM
The printer will not print or copy. I changed the black cartridge to a new one and it still will not print. I installed all updates and reset the printer but nothing seems to get it to print. It was printing normally a few weeks ago and then a few days later it will not print.
05-13-2020 01:40 AM
Thank you for contacting HP.
I would recommend you to try the steps in the link below:-
Also try the additional step at the end if the issue remains.
1) On the Printer Home Screen, go to the Set Up Tab.
2) Scroll to Printer Maintenance
3) Then look for Clean the Printhead
Proceed with Cleaning the Printhead,
When the 1st level of cleaning is done, check the page printed , if it is faded / blank then perform a 2nd level of cleaning. If the test page on 2nd level is faded then perform a 3rd level of cleaning.
Then print from the PC and also copy and check the results.
For further assistance, please reply to the Email.
Although I am an HP employee, I am speaking for myself and not for HP.
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05-16-2020 12:56 AM
Thank You for replying to the post.
At this stage you need to contact a Live Agent for Hardware Intervention, I would recommend you contact a Live Agent.
Look for the support link at www.hp.com/contacthp .