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Solved!

HP OfficeJet 6958 Won't Print Color After New Ink Cartridges

HP Recommended
OfficeJet 6958
Microsoft Windows 10 (64-bit)

I bought new HP 902XL ink cartridges and replaced all three colors - but after replacing them, my printer will only print in black & white. Have tried from a PC, from a Mac, from my phone, and have tried copying but all will only print in black and white.

 

Referencing this and other support pages (https://support.hp.com/us-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/model/1...) I have tried uninstalling and reinstalling all drivers/firmware, have tried hard resetting the printer, have tried the test page/cleaning pages but all only show black and white. The print settings are Color, and the printer says the ink levels are full for all 3 colors -- and have also confirmed all three are vented properly. I actually returned and re-bought new ink in case I had faulty cartridges but same problem. 

Is there anything else I can do? 

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HP Support Agent
HP Support Agent
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HP Recommended

Hi @cabkbk

Welcome to the HP Support Community. I'd be happy to assist you.

 

I understand you are not able to print in color. I appreciate your efforts in trying to resolve this issue by performing all the necessary troubleshooting steps.

 

If you have tried the steps mentioned in this document and the issue persists, I'm afraid this is a hardware issue with the printer as you have already used 2 sets of color ink cartridges.

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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HP Recommended

Just for reference for anyone else who might run into this issue, I bought a printerhead cleaning kit on Amazon from "Printhead hospital" and it fixed the problem! 

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