cancel
Showing results for 
Search instead for 
Did you mean: 
JohnMichael1
New member
2 0 0 0
Message 1 of 2
47
Flag Post
HP Recommended

HP OfficeJet 6968, forgot admin password, need to reset

OfficeJet 6968
Microsoft Windows 10 (64-bit)

Moved to new house, new Wifi network.  Can't get WiFi setup because I have forgotten the admin password I set up several years ago.

1 REPLY 1
HP Support Agent
HP Support Agent
9,824 9,827 866 1,037
Message 2 of 2
15
Flag Post
HP Recommended

HP OfficeJet 6968, forgot admin password, need to reset

Hi @JohnMichael1

 

Welcome to the HP Support Community. 

 

Let's try these steps to restore the network settings to defaults - 

 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

 

2. Touch Network Setup.

 

3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. 4. Touch Yes

 

If the issue still persists, I have sent you a private message with the perform a semi-full reset. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation