cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
98
Flag Post
HP Recommended

HP OfficeJet 7612 - 11x14 Poor Print Quality (8x10 is fine)

HP OfficeJet 7612
Microsoft Windows 10 (64-bit)

I've spent about two hours trying to figure out what's going on or to get in touch with someone who would know, needless to say my frustration level is maxed. I print my art prints from home so 11x14 business is at a standstill until this problem is figured out.

 

I have two print files - an 8x10 and an 11x14. I have 3 paper types - an 8x10, an identical 11x14 and a semi-glossy 11x14. Anything printed at the 11x14 paper size prints at low quality. Not blurry, just inaccurate color representation, especially in the red/brown family. 

 

Troubleshooting so far:

  • Both files print at the 8x10 sized to fit and come out perfectly
  • Both files print at the 11x14 size (both papers) - poor quality
  • 8x10 file print to scale on the 11x14 paper - poor quality
  • Threw a totally new file in the mix just to see - 11x14 size, both papers - poor quality

Everything I've read online is to troubleshoot the printer in its entirety. The printer is fabulous. Ink levels are fine, paper is great, print files are equal quality.

 

My 8x10 prints have never looked better, so what is the deal with keeping everything the same except the size and the 11x14s come out looking embarrassing?

 

 

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
9,882 9,876 624 752
Message 2 of 2
20
Flag Post
HP Recommended

HP OfficeJet 7612 - 11x14 Poor Print Quality (8x10 is fine)

Hi @SaraOgles

Welcome to the HP Support Community. I'd be happy to assist you.

 

I understand the print quality is not good while printing on a 11x14 inch size paper. Let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

 

Check the print settings on the app you are trying to print from.

Make sure the right paper type and paper size are selected. Also, check the print quality, set it to either BEST or NORMAL.

Refer to this document to know how to make print setting changes on a Win PC. (Print quality and improvement settings)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation