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‎11-20-2019 04:25 AM

HP Recommended
Product: HP Officejet 8610
Operating System: Microsoft Windows 10 (64-bit)

Hi I have has my HP Officejet printer for about 5 years and had no problems with it whatsoever - yesterday I switched it on and it came on no problem but got stuck on the HP logo screen and wont move on - I've tried the unplug & leave for 10 minutes  reset - but no good it just gets stuck at the same place. If I try to switch off using the on/off switch nothing happens, if I open the front the ink cartridges don't move and my computer is saying that the printer is offline, so I cant update the firmware - anybody with any ideas would be most welcome. thanks

1 person had the same question
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Accepted Solutions

‎11-20-2019 05:57 AM

HP Recommended

Update - I left the printer unplugged overnight - plugged it in this morning and hey presto - working again ! cant offer a solution though other than luck I guess.

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1 REPLY 1

‎11-20-2019 05:57 AM

HP Recommended

Update - I left the printer unplugged overnight - plugged it in this morning and hey presto - working again ! cant offer a solution though other than luck I guess.

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